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FAQ

AM I ALLOWED TO LEAVE MY ROOM DURING THE TWO WEEKS QUARANTEEN?

You are NOT allowed to leave your room for the two week period. (Please dont come to the reception! Contact us vie Whatsapp, E-mail or over the phone.)

  • Please place your "red sticker on our door"
  • For any urgent reason please inform our staff if you are leaving your room.
    • When leaving you have to wear a mask and sanitize your hand before leaving your room.

The police can come and check on you anytime 24/7 during your quaranteen tiume!

WHAT SERVICES DO I HAVE IF I AM UNDER QUARANTEEN AS A RESULT OF RETURNING FROM “YELLOW” OR “RED” COUNTRY?

Free services:

Chargeable services :

  • Personal shopping based on your shopping list, sent to us by e-mail or Whatsapp. (7.5€ / shopping)
  • Doing your laundry (Wash and dry your clothes, 5€ / wash& dry)

WHAT IF I HAVE TO MAKE A COVID-19 TEST?

If you need to make  Sars-Covid-19 test you need a permition from the National Public Health Centre to leave your residence to make it. We atteched the informant of the” Exemption request submittal pertaining to offical home quarantine”.

 

The National Public Health Centre:

Phone number: +36 1 301 5058

Fax: +36 1 301 5050

E-mail: nepegeszsegugy06@6kh.bfkh.gov.hu

On this website you can find the Institutions, where you can make it:

https://www.nnk.gov.hu/index.php/mintavetel-celjabol-felkeresheto-intezmenyek?fbclid=IwAR1robD3EagJTsXukNCOxXbjxpwzh6-9MzzgPyZtjJOlDQ-yPF0oaH_7ncw

 

Closest to our building:

Pentacorelab

https://pentacorelab.hu/en/

Covid test page:

https://www.pentacorelab.hu/hirek/1624-sars-cov-2-covid-19-virus-pentacore-laboratorium-vizsgalati-lehetosegei

 

Other fast labs in Budapest:

Waberer Medical Center

https://wmc.hu/

Covid test appointment:

https://medicall.cc/idopontfoglalas/waberer-offline/doctors?specializationId=70367

 

Affidea

https://www.affidea.hu/en/

Covid test page:

https://www.affidea.hu/covid-19-szures/

How do I book an Apartment at Dean's College Hotel?

A few easy steps required to get your new apartment at Dean's College Hotel:

  1. Check prices and room types at our website www.deanscollegehotel.com/#rooms
  2. Fill in the pre-application form available at our website in order to receive an offer.
    Filling in the form doesn't result in any contractual obligation or formal reservation, just a tool to get in touch.
  1. We’ll contact you ASAP with information about availability and prices and guide you through contracting.

What do I do when there are no more apartments available?

Keep your hopes up and put yourself on the wait list. As soon as one becomes available, we will inform you via email or post right away.

What if I have special requests for my apartment?

We totally understand that everyone has particular needs. That’s why we’ve created different apartment ‘types’ that you can select during the booking process, according to your needs.

I would like to stay in the same room for next semester. Is it possible?

On a first come first served basis it is possible. If you book late, then your room might be sold already.

What is the One-time Booking Fee for?

When you book an apartment, the one-time fee covers the administrative work that is entailed. This is also known as good old paper work. This is deductable from your first month rent.

What is Final Cleaning Fee?

Once you are ready to leave the apartment, the fee covers the cost of cleaning so that we can hand over the apartment to the next Guest in tip-top shape. That way, they can move into an apartment that is fresh, clean, sparkly and wonderful, just as you did.

What is the Security Deposit for?

In the case of any damages or outstanding payments, the deposit acts as a security guarantee.

Your security deposit and you- when will you be reunited?

When your contract with us has come to an end and you hand over your apartment, simply fill out the security deposit return form, which we are happy to help with, in order to ensure the process is fast and uncomplicated. Within 45 days, you will receive your security deposit minus any outstanding fees or fees for damages.

Is it also possible to move in outside of regular office hours?

Unfortunately not, convenient as that would be. We prefer to have someone on location upon arrival so that we can personally greet you and show/ tell you everything there is to know. However, if you know someone, it is possible to organise an appointment in which they can pick up the key for you so that you can move in more flexibly. 

During the main move in dates we will have extended opening hours for our reception desk.

What shall I do if damages arise in my apartment?

No worries, just come by the office or let your Resident Manager know via e-mail at info@deanscollegehotel.com.

How and when do I pay Accommodation Service Fee?

You can conveniently pay within the first few days of every month by:

  • At the reception by:
    • Credit or Debit card (VISA, V PAY, Mastercard, Maestro, Diners Club, Discover, UnionPay, JCB)
    • Euros cash
  • Bank transfer to our Euro account
  • Request an online payment link that we can send you every month. (Visa, Master Card and Maestro, Apple Pay (only from mobile device), Diners Club, Discover)

I have an issue with my invoice, what should I do?

Please contact us immediately per email or come to the reception

Can I bring my bicycle with me or can I buy one?

No bicycle is allowed in the rooms, but we have bicycle racks on property grounds. Please register your bicycle with the reception team and they will give you a sticker to put on the bicycle, so we know it is yours.

Can I have extra electronic devices in my room?

Yes, you can bring your computer, laptop, TV, stereo or rice cooker, water cooker. The room already includes a fridge, cooking stove, microwave with grill. Any other item will need the approval of the resident manager.

No open fire items, gas burners are allowed.

Can I bring my own router or network equipment?

No external Wifi hotspots are allowed. If you need a router, please request one from the reception.

Will I get air-conditioning in my room?

All rooms have AC from 2020 fall.

Are pets allowed?

No pets are allowed in the rooms or in the building.

I would like to extend my contract. Is that possible and if so, how?

We would love to have you stay longer! Please contact the Resident Manager via e-mail at info@deanscollegehotel.com at least 30 (thirty) calendar days prior to the end of your contract.

Can I cancel my new fall 2020 contract after I have paid my deposit, end cleaning fee and the first month rent?

As your contract is a fixed term contract you are not able to CXL it after you have accepted your contract terms by paying the deposit and the rental fee. 10 days before the start of your contract you will only lose your deposit, first month rent and end cleaning fee. Any time after, your full term of your contract needs to be paid.

Sleepovers- can friends of mine stay over?

Generally, we have tailored the apartment to you, or more specifically, one individual. If you would like to share your bed occasionally, just inform your Resident Manager via Email. However, in the case of guests who regularly stay overnight, this is unfortunately not allowed.

Nobody is allowed in your room between 8PM and 10AM who is not registered at the reception. People can stay longer at the common areas and rooftop. No outsiders can be at these locations between midnight and 8AM.

Can people come over and study with me?

No issue if you bring people over but nobody is allowed in your room after 8PM till 10AM who is not registered at the reception. People can stay longer at the common areas on the rooftop. No outsiders can be at these locations between midnight and 8AM.

Can security or staff check if I have people in my apartment?

Yes, due to fire life safety regulations after 8PM we can conduct checks if all persons in the rooms are registered. As the operator we are responsible for all people’s safety in the building.

Can I give my room key to others to move around the building?

No, your key is meant for you and should not be used by anybody else but you.

My monthly Accommodation Service Fee - what does it consist of?

Our concept: all-in service fee, that includes following services:

  • Fully equipped apartment / room
  • An own / shared kitchen
  • An own / shared bathroom
  • Maintenance and repair
  • Internet
  • Cable TV connection
  • Hot and cold water, sewerage
  • Lighting
  • Electricity
  • Heating
  • Individual ventilation in each room
  • A safe in the room
  • Hairdryer at the reception
  • Luggage room
  • Use of gym
  • 24-hour security service
  • Possibility to use a phone at the reception
  • Pool, table soccer
  • Use of study rooms
  • Use of Roof terrace with kitchen
  • Use of Party room with kitchen
  • Resident manager in the house
  • Monthly cleaning
  • Hoover and mop at the reception

Can I have extra cleaning?

Yes, we have the following cleaning options available:

Daily: + 290 EUR/ month

Twice a week: + 110 EUR/ month

Weekly: + 60 EUR/ month


If I move out and want to return what are my options?

We can store your items for the following prices:

September 1st - May 31st: 5€ / 0,1 m³ / every 30 days

June 1st - August 31st: FREE max 0,5 m³ // additionally, 5€ / 0,1 m³ / every 30 days

 

Extra services:

We can pack your things for you: 80 EUR

Boxes 40*60*40 up to 15kg: 2,5 EUR

Boxes 40*60*40 up to 30kg: 3 EUR

 

If I have to leave in a hurry can you send me my stuff?

Certainly, we can do it based on the following rates:

(We partner with TNT – Fedex Express)

 

We can pack your things for you: 80 EUR

Boxes 40*60*40 up to 15kg: 2,5 EUR

Boxes 40*60*40 up to 30kg: 3 EUR

 

Hungary up to 5kg:

to Budapest

8 EUR

to any other location in Hungary

10 EUR

International:

 

Zone 1

Zone 2

Zone 3

Zone 4

Zone 5

Zone 6

max 5 kg

€ 15

€ 18

€ 22

€ 26

€ 29

€ 40

max 10 kg

€ 20

€ 25

€ 31

€ 37

€ 54

€ 92

max 15 kg

€ 26

€ 32

€ 41

€ 47

€ 80

€ 144

 Zone 1-5-: Europe (depending on the distance from us)

 Zone 6: USA

 Zone 7-9:  other American countries, Asian, Middle East countries